Web and FTP Site Content Policies:
We do not allow any of the following content to be published on any of our servers:
- Content of an illegal nature (including copyrighted material)
- Pirated software sites
- Hate sites or content that could be reasonably considered as slanderous or libellous
Site Arrow Pte. Ltd. will decide upon content that is questionable regarding any of the aforementioned criteria. We may use automated systems to check web sites hosted on our Servers for content that breaches these guidelines.
Users posting any of the above content on their sites may have their services temporarily suspended. They will then be contacted by Site Arrow Pte. Ltd. and given the opportunity to remove the content in question before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees.
Email Usage Policies:
Site Arrow Pte. Ltd. does not support unsolicited email messages sent by users of our system (also known as junk email or SPAM). Users sending unsolicited email messages from our system will have all of their services temporarily suspended. They will then be contacted by Site Arrow Pte. Ltd. and informed of the suspension before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees.
Heavy Usage of Non-US/EU Based CDN Points of Presence:
We expect that the majority of the traffic to your sites will come from the US and Europe. If your sites are using excessive bandwidth, or are using excessively high amounts of bandwidth from non-US/EU based CDN points of presence, we may request to change the CDN provider that you have chosen to one of our choice. Greater than 25% of non US/EU POP traffic constitutes excessive usage, and may result in us requesting to move your site to a different CDN provider.
Illegal Activities:
Customers caught using our system for illegal activities, including but not limited to breaking into remote systems, credit card fraud, theft, vandalism, threats, or violence, will have their accounts immediately cancelled without refund of any fees.
Right To Refuse Service:
Site Arrow Pte. Ltd. reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system. This includes any programs that are using excessive amounts of system resources including CPU, memory, bandwidth or disk. Excessive amounts is defined as any amount that results in substantial degradation of server performance. Site Arrow Pte. Ltd. is the sole determinant of what constitutes degraded server performance. On some occasions, we allow heavy usage depending on the situation. However, additional fees may apply.
