FAQ

Is this SEO Hosting?

We offer our hosting services using Content Delivery Networks from popular providers including Amazon CloudFront, Cloudflare and more. That means that the servers and the IP addresses of those servers aren’t owned by us. They’re in different data centres across the globe, and have unique AS numbers that are owned by our suppliers – not us.

Also, because they are popular Content Delivery Networks, your sites are one of hundreds of thousands of sites using that same pool of IP addresses – therefore, it’s not traditional “SEO Hosting”. In fact, many of the world’s biggest web sites use the same Content Delivery Networks that we do. That’s just one of the ways that we help keep your sites safer.

Do you block backlink checking bots?

By default, we block a number of backlink checking bots to protect your site from appearing in these indexes, as well as some other bots. All popular search engine bots, including Googlebot, Bingbot and Applebot are allowed.

How do you keep my sites safe?

By using a Content Delivery Network in front of your sites, the IP address for your site will be different depending on where in the world you’re accessing it from. The providers that we use have pools of hundreds of thousands of IP addresses that they use for their CDN services. We also use the name servers from our CDN providers where we can, or other popular third party DNS providers, and use the default SOA email addresses to avoid any footprints.

This is in contrast to using a Dedicated IP for their customer’s sites, as some of our competitors who run their own Virtual Private Servers with DigitalOcean, Vultr and Linode. That creates a “bad IP neighborhood” as all of the sites on that one IP address are sites owned by customers of that PBN host, making it easy to deindex all of the sites on that one IP address.

How do I add a domain to my account?

Please login to your Dashboard and click the “Add Domain” button. Our systems will automatically provision it with your chosen Content Delivery Network provider, usually within 5 minutes or less. Once it has been added, you will be able to login to WordPress and get started with building your site.

Can I host WordPress sites? Static HTML? Other CMS?

We offer two types of site options when you deploy – either WordPress or PHP/HTML. If you choose our WordPress option, you will get a pre-installed version of WordPress with 1-click login, as well as DirectAdmin web panel and FTP access to manage your site. If you choose the PHP/HTML option, you will get DirectAdmin web panel and FTP access to manage your site, and you can create 1 MySQL database.

How Do I Upgrade My Plan?

Login to your Dashboard, and click “Change Plan”. There, you’ll be given the option to change your plan. The system will automatically calculate a pro-rata discount for your current plan and create a new recurring billing subscription via PayPal or Credit Card that has a discounted first month’s fee. It will then cancel your old recurring billing agreement as well.

My site isn’t loading

Please follow the troubleshooting steps in this guide: Help! My Site Isn’t Loading